Refund policy

Appendix 2. Withdrawal Policy

In principle, the Customer has the right to withdraw by returning or returning the Product to the Vendor, without giving any reason, except in the case of Products likely to deteriorate or expire rapidly, in accordance with article L. 221-28 of the French Consumer Code.

The Vendor will acknowledge receipt of the Customer's withdrawal request by email. Where applicable, the Customer may exercise his right of withdrawal by notifying the following information to the Vendor: 

Name, address, telephone number, e-mail address 

Reason for withdrawal (optional). If they wish, the Customer may use the withdrawal template.

Withdrawal period

The withdrawal period expires fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the Product.

If the Customer has ordered several Products via a single Order giving rise to several Deliveries (or in the case of an Order for a single Product delivered in several batches), the withdrawal period shall expire fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last item (or batch).

The cost of returning the goods shall be borne by the Customer.

The return parameters are as follows:

The Product(s) must be returned in its (their) original, unopened packaging, allowing it (them) to be remarketed in new condition.

The cost of returning the Products shall be borne by the Customer, except in the event that the Products delivered do not conform to the Order (in which case, the cost of returning the Products shall be borne by the Seller). The Vendor does not accept packages with postage due.

The Customer may make returns to the following address: 17-21 rue saint fiacre, 75002 Paris, France.

Effects of withdrawal

In the event of withdrawal by the Customer, the Vendor undertakes to reimburse all sums paid, including the cost of Delivery, without undue delay, and at the latest within fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw (article L. 221-24 of the French Consumer Code).

Unless it offers to collect the Products itself, the Vendor may defer reimbursement until the Products have been collected or until the Customer has provided proof of dispatch of the Products, whichever is the earlier.

The Vendor will make the refund using the same means of payment that the Customer used for the initial transaction, unless the Customer expressly agrees to use another means of payment and insofar as the refund will not incur any costs for the Customer.


Order number : 

 

 

Print and complete this form and send it with the Products to the following address: 

Société Maison Matine

17-21 rue saint fiacre

75002 Paris

France.

 

I, the undersigned: Customer's full name  

Postal address : 

Email : 

Telephone number : 

 

I hereby notify you of my withdrawal from the contract for the sale of the goods listed below: Product name, Order number 

 

Reason for withdrawal (optional) :

 

Description of the products returned (in their original and new packaging) :

 

Date and Signature :